How to delete your account and data
You can do it yourself in the app, in under a minute. If you do not have the app at hand, write to us and we will do it. The app interface is in Spanish for now, so on-screen labels are shown in Spanish with an English gloss.
Option A: in the app (the fastest)
Delete your account and cloud progress
- Open Ajustes (Settings) and scroll to Cuenta (Account).
- Tap Borrar cuenta (Delete account).
- Confirm it is you: with email we ask for your password, and with Apple or Google we ask you to sign in again.
- Tap Borrar mi cuenta (Delete my account). This cannot be undone.
A connection is needed. If there is none, the app tells you and changes nothing.
This is what is deleted, in this order: re-authentication, Apple access (we ask Apple to revoke the “Sign in with Apple” link), your cloud progress, your league data (profile, reserved nickname, this week's group row and results) and, last, your authentication user. If something fails halfway, your user is not deleted and you can try again; what was already deleted is not recovered.
Option B: the league only (if you play without an account)
If you use the league without having created an account and you only want to disappear from it and delete your nickname, points and results:
- Open the league, tap your profile, and tap Salir de la liga y borrar mis datos (Leave the league and delete my data); or
- in Ajustes (Settings), tap Borrar mis datos de la liga (Delete my league data) (it appears if you are in the league).
The game carries on as before on your iPhone.
If you have an account, use option A, which also deletes your league data, or write to us (option C). Leaving the league from your profile is meant for people who play without an account.
Option C: by email
If you no longer have the app, lost your iPhone or prefer that we do it, write to [email protected].
- Write from your account's email, or give us your league nickname and avatar so we can find you.
- We verify it is you and delete your data within a maximum of one month.
What is deleted and when
| What | When |
|---|---|
| Account, cloud progress, league profile and results, reserved nickname and the current week's group row | Immediately, when you confirm in the app. |
| Rows from earlier weeks in league groups | Also deleted immediately; any remainder expires on its own after 8 weeks. |
| Marker of your last nickname change | After 8 days. |
| Reports you made or received | Expire after 90 days. |
| Residual copies at Google | For a limited time, under its terms. |
What is not deleted
- What is on your iPhone (local progress and settings): it goes when you uninstall the app, or with Cerrar sesión y borrar los datos de este iPhone (Sign out and erase this iPhone's data).
- The “No Ads” purchase: Apple keeps it on your Apple ID and you can restore it. It does not depend on your account.
Sign in with Apple. When you delete the account we ask Apple to revoke that link. You can check it, and remove it yourself, in your Apple ID settings under Sign in with Apple.
More information
- Retention periods in the privacy policy.
- Help and contact.